FAQS

Search under either Large Format or Small Products Products on our website. If you don’t find specifically what you are looking for, please call our sales team (0141 772 2967) or drop us an email at (info@pointmedia.uk.com) and you will receive a swift reply.

Search under either Small Format or Large Format Products on our website. If you don’t find specifically what you are looking for, please call our sales team (0141 772 2967) or drop us an email and you will receive a swift reply.

We offer a UK, Northern Ireland and Eire distribution and tracking service.

The completion time of your order consists of production and delivery time and varies depending on the product and quantity. We shall include “turnaround” time from approval of artwork to despatch from our premises, on your quote, and are termed “working days”.
The above mentioned working days are exclusive of Saturday, Sunday, and public holidays (Monday to Friday).

When preparing your artwork to send to us, please always check the resolution of your print files.

Our high resolution printing processes requires images of around 300dpi (although for large format posters – A2 size and above – images of 100 dpi are usually adequate). Anything less may appear pixelated when printed. Documents to be large format, as created are scaled to the appropriate format. When the size of your document is smaller than that of the desired product, the resolution of the image data will be reduced.
Colour images should have a minimum of 225 dpi and 300 dpi at best.
PDF documents for good quality (image data should not fall below a resolution of 300 dpi).
A photograph or other pixel based image needs a resolution of 300 dpi to be printed.
Word or Powerpoint documents – please note that Microsoft Office brings high-resolution image data down to 200 dpi. Exceptions are files in EPS format.
Normally all popular image formats are fine, provided that the resolution is sufficient.

Optimal are graphics as vector-based EPS/AI/PDF files, because they can be scaled without loss. Otherwise, please use images in JPEG format with maximum quality and minimum compression.

In Office applications, please always use pictures in RGB colour mode, as CMYK images do not display colour correctly. This false representation is reflected in the print again.

Please check the resolution of your images carefully, simply because they look good on screen does not mean they will print properly!

If you are handy at creating artwork and are comfortable adding 3mm bleed and crop marks then that is great.

However it does depend on the design, especially the background. For example if the background is block/ solid colour, then adding bleed retrospectively is an easier process.

If all this sounds difficult and technical then don’t worry, our design team will take care of this for you (this will incur an additional charge).

All that we request is that you keep all the important elements of your design at least 5mm away from the edge of your artwork (our designers call this our “safe margin”).

Although we use state-of-the-art equipment, some movement is part of all print processes. If vital elements of your design are placed too close to the edge of the paper, not only will it look unprofessional, but there’s a chance they may get trimmed off.

Simply place all of your vital elements of your design inside the 5mm safe margin. That doesn’t mean you can’t extend a background image or colour to the very edge of your bleed. However, please don’t put your contact details along the very edge of the sheet. We don’t want to see your phone number end up on our cutting room floor.

We specialise in fulfillment management to UK and Eire destinations. Whether it is one drop or in the hundreds.

Yes you can. We can supply you with the tracking number once your job has been despatched if required.

Your satisfaction is important to us! In the unlikely occurrence of defects with the delivered goods, we want to handle your complaint as easily and quickly as possible.

Please contact us via 0141 772 2967 and ask for the Managing Director or send us an e-mail to graeme@pointmedia.uk.com with “Complaint” as your subject and please include your order number.

Alternatively, you can send your complaint by mail to the following address:
Pointmedia Creative Ltd,
Omnia Business Centre,
Westerhill Road,
Bishopbriggs,
G64 2TQ

We will then check your complaint and get back in touch with you. Please note that obvious defects must be reported within a period of two weeks from receipt of goods.

Yes you can. We can supply you with the tracking number once your job has been despatched if requested.